Refund policy

Return and Refund Policy

Last Updated: 9/30/24

Thank you for choosing Elevate Clothing! We strive to provide high-quality clothing that you will love. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Returns are only accepted for items that are defective or not of satisfactory quality.
• If you receive an item that is damaged, defective, or does not meet your expectations, please contact us within 1 days of receipt.

2. How to Process a Return

• To initiate a return for a defective item, please contact our customer service team at jagester5@gmail.com or call 904-303-0336.
• Include your order number, the item(s) you wish to return, and a description of the issue.
• Our team may request photos to confirm the defect or quality issue before issuing a return authorization.

3. Shipping Costs

• We will cover the return shipping costs for items that are confirmed to be defective or not of satisfactory quality.
• If the item is not deemed defective, you will be responsible for the return shipping costs.

4. Refunds

• Refunds will be processed within 100 business days after we receive and inspect the returned item(s).
• The refund will be issued to the original payment method used for the purchase.
• Please allow additional time for your bank to process the refund.

5. Exchanges

• We do not offer exchanges. If you wish to purchase a different item after a return, please initiate a return and place a new order.

6. Contact Us

If you have any questions or concerns regarding our return and refund policy or if you need to discuss a specific issue, please reach out to us at jagester5@gmail.com or 904-303-0336. Our customer service team is here to assist you!

Thank you for shopping with Elevate Clothing. We appreciate your business!